Perancangan Sistem Informasi Manajemen Layanan Riset pada Bappedalitbang Deli Serdang Menggunakan Design Thinking

Abstract

Research services at the Regional Development Planning, Research, and Development Agency (Bappedalitbang) of Deli Serdang Regency still face several problems in their management process, including simple administration, unintegrated research data management, and suboptimal information delivery to users. These conditions cause the service process to be less effective and make it difficult for users to obtain information regarding the progress of research submissions. This study aims to design a prototype of a mobile-based Research Service Management Information System by applying the Design Thinking method as a user-oriented approach. The design process is carried out through the stages of empathize, define, ideate, prototype, and test. Data collection was carried out through observation, interviews, and questionnaires, while the system interface design was developed using Figma. Furthermore, the level of usability of the prototype was evaluated using the System Usability Scale (SUS) method with 30 respondents. The evaluation results showed a SUS score of 79.25, which is included in the Acceptable category, obtained a Grade B, and is in the Excellent category. The findings indicate that the resulting prototype has a good level of usability and has the potential to support the management of research services in a more effective, efficient, and structured manner, thereby increasing the ease of users in accessing service information at the Bappedalitbang of Deli Serdang Regency.