PENGARUH HUBUNGAN INTERPERSONAL DAN EFEKTIVITAS KERJA TERHADAP KUALITAS PELAYANAN PUBLIK

Studi Empiris Pada Kantor Basarnas Medan

Authors

  • Nashrudin Setiawan Universitas Pembangunan Panca Budi
  • Hasrul Azwar Hasibuan Universitas Pembangunan Panca Budi
  • Abdi Setiawan Universitas Pembangunan Panca Budi

Keywords:

Interpersonal Relationships, Work Effectiveness, Public Services Quality, Employees

Abstract

This research aims to analyze the effect of interpersonal relationships and work effectively on public service quality in the National SAR Agency (BASARNAS). This research is a quantitative research using 53 respondents as the samples. A multiple regression analysis was used to analyze the data. The research findings indicate that interpersonal relationships and work effectiveness have a positive and significant effect on public service quality.

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Published

2018-09-01

Issue

Vol. 1 No. 2 (2018): Jurnal Ilmu Manajemen METHONOMIX

Section

Jurnal Ilmu Manajemen METHONOMIX