Analisis Persepsi Mahasiswa terhadap Tampilan Antarmuka UI/UX pada Web SIAKAD UNISM

Abstract

The Academic Information System (SIAKAD) is a vital component that supports academic activities at Sari Mulia University (UNISM). This study aims to quantitatively analyze student perceptions of the current quality of SIAKAD's User Interface (UI) and User Experience (UX), particularly in the context of the shift to mobile device usage. The method used was a descriptive survey based on a 5-point Likert Scale questionnaire of 70 active students from various faculties. Crucial results revealed that 94% of students access SIAKAD via smartphones, but the findings show a significant gap between visual quality and technical performance. Basic UI aspects (readability and color) were rated "Good" (71-85%), but Mobile Responsiveness was a weak point, only in the "Sufficient/Poor" category (65%). The biggest disruption lies in the UX dimension, where Loading Speed ​​and System Stability were rated "Poor" (52% and 48%, respectively), characterized by frequent short session timeouts and server errors. Furthermore, 3 main features (SKKM, Organization, Evados) were found to be non-functional, as well as defects in the business logic flow (failure of scholarship billing automation). This study recommends prioritizing improvements to the Mobile-First Redesign and drastically improving backend performance and system availability to address student frustration and academic inefficiency