Rancang Bangun Sistem Informasi Pengaduan Masyarakat pada Kecamatan Dolok Masihul

Abstract

Dolok Masihul District is one of the districts in Serdang Bedagai Regency, North Sumatra. In delivering public services, Dolok Masihul District still uses a manual system for handling public complaints. This results in a lack of transparency, efficiency, and effectiveness in the complaint handling process. Therefore, a community complaint information system is needed to facilitate the process of submitting, monitoring, and reporting complaints. This research aims to design and build a community complaint information system for Dolok Masihul District. The information system is developed using PHP programming language and MySQL database. The outcome of this research is a community complaint information system that can receive complaints, monitor the status of complaints, and generate complaint reports. System testing shows that the system operates effectively and meets user needs.