Implementasi Bot Whatsapp untuk Layanan Informasi Frontline

Studi Kasus: STMIK Widya Cipta Dharma

Authors

  • Muhammad Sadam Saktia Putra STMIK Widya Cipta Dharma
  • Azahari STMIK Widya Cipta Dharma
  • Heny Pratiwi STMIK Widya Cipta Dharma

Keywords:

WhatsApp Bot, Information Service, Automation

Abstract

This study implements a WhatsApp bot as an automated information service at STMIK Widya Cipta Dharma to assist frontline staff tasks. The system was developed using Node.js and the WhatsApp Web API (Baileys Library) with a rule-based matching approach that maps user keywords to predefined responses. The Waterfall method was applied through analysis, design, implementation, and Black Box Testing. The results show that the bot correctly answered 85% of queries and improved information service efficiency by up to 70%.

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Published

2025-12-12

Issue

Vol. 5 No. 2 (2025): TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi

Section

TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi

License

Copyright (c) 2025 Muhammad Sadam Saktia Putra, Azahari, Heny Pratiwi

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.