https://ejurnal.methodist.ac.id/index.php/methomika/issue/feedMETHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi2026-02-10T04:37:20+07:00Jamaluddinjamaluddin@methodist.ac.idOpen Journal Systems<p><strong>METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi</strong> diterbitkan oleh Universitas Methodist Indonesia dan dikelola oleh Program Studi D-III Manejemen Informatika dan Program Studi D-III Komputerisasi Akuntansi sebagai media untuk mempublikasikan hasil penelitian dan pemikiran kalangan Akademisi, Peneliti dan Praktisi di Bidang Manajemen Informatika dan Komputerisasi Akuntansi.</p> <p>Terakreditasi <a href="https://sinta.kemdikbud.go.id/journals/profile/4219" target="_blank" rel="noopener"><strong>SINTA 4</strong></a> berdasarkan SK Direktur Penelitian, dan Pengabdian kepada Masyarakat Kementerian Pendidikan Tinggi, Sains, dan Teknologi <strong>No. 10/C/C3/DT.05.00/2025</strong></p>https://ejurnal.methodist.ac.id/index.php/methomika/article/view/4104Perancangan Smart Stick untuk Mobilitas Penyandang Tunanetra Berbasis Mikrokontroler2025-04-21T15:22:17+07:00Estu Prayogaprayogaestu628@gmail.comArif Setia Sandi Aprayogaestu628@gmail.comKhoirun Nisaprayogaestu628@gmail.com<p><em>The development of assistive technology for visually impaired individuals is essential to enhance their mobility and safety. This research successfully designed and developed a Smart Stick based on a microcontroller, equipped with ultrasonic and water level sensors to detect obstacles and water puddles in real-time. The system provides immediate warnings through a speaker, allowing users to navigate their environment more effectively. The testing phase demonstrated that the ultrasonic sensor accurately detects obstacles within a range of 50–150 cm, while the water level sensor activates an alarm when the water reaches 40 mm. The results indicate that the Smart Stick is reliable in detecting obstacles and providing early warnings, improving the independence and security of visually impaired users. Future improvements may include IoT integration, Bluetooth headset compatibility, and enhanced sensor accuracy to optimize its functionality.</em></p>2025-10-06T00:00:00+07:00Copyright (c) 2025 Estu Prayoga, Arif Setia Sandi A, Khoirun Nisahttps://ejurnal.methodist.ac.id/index.php/methomika/article/view/4432Business Intellegenge untuk Perencanaan Strategi Pemasaran pada UMKM Sarung dengan Manajemen Dashboard2025-08-20T12:31:22+07:00Wahyu Setiantowahyukian725@gmail.comDevi Sugiantidevi.sugianti9807@gmail.comAri Putra Wibowoariputra.stmikwp@gmail.comRisqiati Risqiatirisqiati24@gmail.comArief Soma Darmawanariefsoma24@gmail.com<p><em>MSMEs are the backbone of the national economy, the government is trying to recover the economy after the Covid-19 pandemic by making a new breakthrough with digitalization. Digitalization helps MSMEs to process and analyze data for decision making. The data stored in the company is increasing, so it requires Business Intelligence to make it easier for companies to present information. MSME Abitex experienced problems in planning sales strategies by looking at interest in each city. The stages of research carried out were problem identification, data collection, design, manufacture, testing results. In identifying problems, problems were found in monitoring sales to create sales strategies, in data collection from 2021 to 2023. The number of transactions was 807 sales with 3 types of sarongs, a total of 14 sarongs produced. In designing using a star schema obtained from the sales fact table, time dim, customer dim, goods dim. Business intelligence can display data visualization by grouping by product, customer and by time, and can see interest in products in each city</em></p>2025-10-05T00:00:00+07:00Copyright (c) 2025 Wahyu Setianto, Devi Sugianti, Ari Putra Wibowo, Risqiati Risqiati, Arief Soma Darmawanhttps://ejurnal.methodist.ac.id/index.php/methomika/article/view/4183Efisiensi Pemesanan Makanan dengan Aplikasi Android Berbasis Metode Rapid Application Development2025-07-07T17:24:57+07:00Raden Bagus Bambang Sumantribagus100486@gmail.comFadli Anadreabagusbambang@universitasalirsyad.ac.idLina Endarwatibagusbambang@universitasalirsyad.ac.idEvan Irmansyah W.bagusbambang@universitasalirsyad.ac.id<p><em>Technological advancements have provided efficient solutions for various activities, including those in the culinary business sector. With the growing use of smartphones, especially Android-based devices, there is a rising demand for a practical and fast food ordering system. This study aims to design and develop an Android-based food delivery application to address the limitations of manual ordering methods in restaurants, such as miscommunication and long queues. The development process adopts the Rapid Application Development (RAD) method, involving stages such as business modeling, data modeling, and application generation. Data were collected through observation, interviews, and literature review, and analyzed using qualitative methods. The implementation results show that the “PESANMAKAN” application improves the ordering process by providing complete menu information, order tracking, and transaction history features. Testing using the black-box method confirmed that all application functions operate as intended. In conclusion, this application effectively enhances restaurant operational efficiency and customer satisfaction, serving as a relevant digital solution for modern food ordering needs.</em></p>2025-10-05T00:00:00+07:00Copyright (c) 2025 Raden Bagus Bambang Sumantri, Fadli Anadrea, Lina Endarwati, Evan Irmansyah W.https://ejurnal.methodist.ac.id/index.php/methomika/article/view/4646Analisis Manajemen Risiko Aset Teknologi Informasi pada Perusahaan Sistem Integrator dengan Menggunakan Metode Octave Allegro2025-09-14T09:41:16+07:00Amelia Dwi Indrianiameliaadrn@gmail.comTristyanti Yunitasariameliaadrn@gmail.com<p><em>The Utilization of Information Technology frequently carries significant security risks, both from external threats such as cyber attacks (viruses, malware, phishing, ransomware) and from internal factors such as human error. This research aims to identify, assess, and mitigate the risks of information technology assets in an Indonesian system integrator company using the OCTAVE Allegro method. This method was chosen because it focuses on critical information assets and provides a structured approach through eight steps in four phases of analysis. The results of the study show that there are four critical assets in the company's information technology, namely hardware, software, data and information, as well as access rights and credentials. Based on the risk assessment matrix, data and information assets have the highest risk score with an average of 38.8, followed by access rights and credentials (38), software (37.42), and hardware (36.33). All risk categories are in POOL 1, which means they require immediate mitigation measures. Consistent implementation of risk management is expected to strengthen the company's resilience to information security threats and also enhance its reputation and competitiveness in the technology industry. </em></p>2025-10-06T00:00:00+07:00Copyright (c) 2025 Amelia Dwi Indriani, Tristyanti Yunitasarihttps://ejurnal.methodist.ac.id/index.php/methomika/article/view/4132Analisis Pengaruh Variasi Nilai P Pada Metode Minkowski Distance dalam Menentukan Kemiripan Abstrak Skripsi2025-05-09T20:40:30+07:00Harlen Gilbert Simanullangharlen.gilbert@gmail.comArina Prima Silalahiprimaarinasilalahi@gmail.comNadyarni Natalis Caesarin Duhandyntls91@gmail.com<p><em>The Computer Science Study Program of Universitas Methodist Indonesia is faced with the challenge of verifying the authenticity of student theses, which is still done manually. This study applies the Minkowski Distance method to analyze the level of similarity of thesis abstracts using one hundred samples. The preprocessing stage is carried out through five systematic steps: cleansing to remove non-alphabetic characters, case folding for letter standardization, tokenizing for text splitting, filtering for stopword elimination, and stemming to obtain root words, resulting in word vectors that are analyzed. The Minkowski Distance method is implemented with three parameter variations P = 3, P = 5, and P = 7, where the selection of parameters is based on differences in sensitivity to vector dimensions, the higher the P value, the greater the emphasis on significant differences between dimensions. The test results show that the parameter P = 7 provides the most optimal similarity measurement with the smallest distance of 3.84 for documents with the highest similarity. These findings contribute to the development of a more effective similarity detection system to maintain academic integrity.</em></p>2025-10-31T00:00:00+07:00Copyright (c) 2025 Harlen Gilbert Simanullang, Arina Prima Silalahi, Nadyarni Natalis Caesarin Duhahttps://ejurnal.methodist.ac.id/index.php/methomika/article/view/4163Perancangan E-Sukerti (Surat Keterangan Elektronik) Desa Baturiti Berbasis Web Berbasis Black Box Testing2025-05-19T11:02:37+07:00I Gede Wahyu Sanjayasanjaya.deal@gmail.comLuh Gede Surya Kartikasanjaya.deal@gmail.comPutu Kussa Laksmana Utamasanjaya.deal@gmail.com<p><em>The digital transformation of village administration is a strategic step in enhancing the efficiency and transparency of public services. This study aims to design and develop the E-SUKERTI (Electronic Certificate) system for Baturiti Village, a web-based platform to facilitate the creation and management of electronic certificates. The system development follows a web-based system design approach, with system testing conducted using the Black Box Testing method. Testing was performed with 16 test cases focusing on system functionality to ensure compliance with user requirements. The results indicate that all system features function correctly, achieving a 100% success rate, demonstrating that the system meets its functional requirements. The implementation of E-SUKERTI is expected to improve the speed, accuracy, and transparency of village administrative services for the community.</em></p>2025-10-19T00:00:00+07:00Copyright (c) 2025 I Gede Wahyu Sanjaya, Luh Gede Surya Kartika, Putu Kussa Laksmana Utamahttps://ejurnal.methodist.ac.id/index.php/methomika/article/view/4709Perbandingan Convolutional Neural Network dan Algoritma Machine Learning Konvensional untuk Klasifikasi Kemiskinan Multidimensional di Indonesia2025-10-28T19:32:28+07:00Ruth Tika Sarwanti2210631170047@student.unsika.ac.idYuyun Umaidah2210631170047@student.unsika.ac.id<p><em>Multidimensional poverty in Indonesia is a complex phenomenon involving various interconnected social, economic, and structural aspects. Conventional approaches to poverty classification often fail to capture non-linear interaction patterns and spatial dependencies inherent in multidimensional socio-economic data. This research aims to compare the performance of Convolutional Neural Networks (CNN) with conventional machine learning algorithms such as Random Forest and XGBoost in classifying multidimensional poverty in Indonesia. The research method employs a comparative quantitative approach using data from the 2023 National Socio-Economic Survey (Susenas) by BPS, covering 8.000 household observations. The target variable is multidimensional poverty status based on the Multidimensional Poverty Index (MPI) with a 1/3 cutoff. Data was split 70:30 for training and testing, with preprocessing including missing value imputation, one-hot encoding, and Min-Max scaler normalization. The CNN model was designed with a two-convolutional layer architecture, while Random Forest used 200 decision trees and XGBoost with 200 estimators. Research results demonstrate that CNN provides the best performance with 82.4% accuracy, outperforming Random Forest (80.1%) and XGBoost (81.2%). Important variable analysis reveals that housing infrastructure conditions, household head education level, and sanitation access are key factors in determining multidimensional poverty, providing strategic input for formulating more targeted poverty alleviation policies.</em></p>2025-10-31T00:00:00+07:00Copyright (c) 2025 Ruth Tika Sarwanti, Yuyun Umaidahhttps://ejurnal.methodist.ac.id/index.php/methomika/article/view/4791Analisis Multi-Kriteria dengan Pendekatan Analytical Hierarchy Process Untuk Strategi Mitigasi dan Adaptasi Bencana Banjir di Distrik Nabire Kabupaten Nabire2025-10-19T18:50:57+07:00Husain Husainmeteorologi3a@gmail.comJohnson Siallaganmeteorologi3a@gmail.comJanviter Manalumeteorologi3a@gmail.comAuldry F. Walukowmeteorologi3a@gmail.comBasa T. Rumahorbometeorologi3a@gmail.com<p><em>Nabire Regency, Central Papua Province, has a high vulnerability to flooding due to significant rainfall intensity. Risk analysis was conducted using the Analytical Hierarchy Process (AHP) method to determine the priority of factors causing flooding, including hydrological aspects, land use, infrastructure, and socio-economic impacts in a systematic manner. The results of this study indicate that the analysis of public perception of flooding disasters was conducted by modeling data using a Likert scale, which was processed computationally to generate patterns of public perception. The Analytical Hierarchy Process (AHP) method was used to determine the priority of data-based mitigation strategies. The results confirm that BPBD plays a dominant role in flood risk management through the integration of adaptive and sustainable environmental information systems.</em></p>2025-10-31T00:00:00+07:00Copyright (c) 2025 Husain Husain, Johnson Siallagan, Janviter Manalu, Auldry F. Walukow, Basa T. Rumahorbohttps://ejurnal.methodist.ac.id/index.php/methomika/article/view/4795Analisis Sentimen Orang Tua Murid Baru Terhadap SMPN 40 Samarinda pada SPMB 2025 Menggunakan Algoritma Naïve Bayes2025-10-30T12:18:33+07:00Resifa Ananta Putra2243072@wicida.ac.idHeny Pratiwihenypratiwi@wicida.ac.idAhmad Abul Khairabul@wicida.ac.id<p><em>The New Student Admission Selection (SPMB) plays an essential role in ensuring equal educational access in Indonesia. However, during SPMB 2025 at SMPN 40 Samarinda, many candidates living nearby did not choose the school as their first preference, suggesting that perceptions and school image significantly influenced their choices. This study aims to analyze new student parents sentiments toward SMPN 40 Samarinda using the Naïve Bayes algorithm combined with the Term Frequency–Inverse Document Frequency (TF-IDF) technique. Data were collected from 42 respondents and categorized into positive, neutral, and negative sentiments. The model achieved an accuracy of 86%, precision of 56%, and recall of 63%, showing that Naïve Bayes performs effectively on limited data, though less sensitive to minority classes. The analysis revealed that most parents expressed positive perceptions, indicating growing trust that SMPN 40 Samarinda can support students’ character development. These findings emphasize the importance of strengthening school image and service quality while highlighting the potential of machine learning–based sentiment analysis as a data-driven approach to understanding educational perceptions.</em></p>2025-10-31T00:00:00+07:00Copyright (c) 2025 Resifa Ananta Putra, Heny Pratiwi, Ahmad Abul Khairhttps://ejurnal.methodist.ac.id/index.php/methomika/article/view/4817Klasifikasi Pola Konsumsi Energi Rumah Tangga Menggunakan Algoritma Machine Learning untuk Mendukung Implementasi Smart City2025-10-24T09:27:01+07:00Ommi Alfinany.aroen@gmail.comM. Safiiny.aroen@gmail.com<p><em>Population growth in urban areas drives a significant increase in household energy consumption. This condition poses a major challenge for the implementation of the smart city concept, particularly in achieving energy efficiency and sustainability. This study aims to classify household energy consumption patterns based on household power consumption data to support intelligent decision-making in urban energy management. The research method includes data preprocessing, data cleaning, and aggregation of daily energy consumption by utilizing key attributes such as Global Active Power, Voltage, Global Intensity, and three sub-metering variables. Consumption pattern categories are formed using the tertile method into three classes: Low, Medium, and High. Several machine learning algorithms are applied to build the classification model, including Logistic Regression, K-Nearest Neighbors (KNN), Random Forest, and Gradient Boosting. The test results show that the Random Forest model with hyperparameter adjustments produces the best performance with an accuracy value of 0.9</em><em>8</em><em> and an F1-macro value of 0.9</em><em>8</em><em>, surpassing other models. These findings indicate that the ensemble learning approach is able to capture the complexity of household energy consumption patterns more effectively than conventional linear models. The contribution of this research lies in the development of a machine learning-based predictive model to support adaptive energy consumption monitoring and control systems in smart city implementations.</em></p>2025-10-31T00:00:00+07:00Copyright (c) 2025 Ommi Alfina, M. Safiihttps://ejurnal.methodist.ac.id/index.php/methomika/article/view/4812Penerapan Algoritma K-Nearest Neighbors dalam Mengklasifikasi Penyakit Multiple Sclerosis2025-11-01T09:03:04+07:00Margaretha Yohannayohanna.na2@gmail.comAndrew Efraim Nicholas Sitompulsitompulandrew568@gmail.comArina Prima Silalahiprimaarinasilalahi@gmail.com<p><em>The central nervous system is impacted by multiple sclerosis (MS), a chronic autoimmune disease that requires early identification for successful treatment. Because of its many symptoms and similarities to other neurological disorders, MS can be difficult to diagnose. Artificial intelligence techniques like the K-Nearest Neighbors (KNN) algorithm can be used to help with quicker and more precise classification in order to solve this problem. The goal of this study is to classify MS using the KNN technique and assess how well it performs in this regard. The Kaggle platform provided the dataset, which consists of 273 patient records with 18 clinical characteristics. With k = 3 as the number of neighbors, the data was split into 80% for training and 20% for testing. The Python programming language was used to implement the classification procedure. According to the findings, the KNN algorithm classified MS with an accuracy of 81.82%. The precision, recall, and f1-score for class 1 were 0.83, 0.76, and 0.79, respectively, according to additional analysis utilizing a classification report, whereas the scores for class 2 were 0.81, 0.87, and 0.84. These findings suggest that the KNN method has the potential to serve as a supportive tool in the diagnosis of Multiple Sclerosis.</em></p>2025-10-31T00:00:00+07:00Copyright (c) 2025 Margaretha Yohanna, Andrew Efraim Nicholas Sitompul, Arina Prima Silalahihttps://ejurnal.methodist.ac.id/index.php/methomika/article/view/4500Penerapan Algoritma Decision Tree C4.5 Pada Test MBTI Berbasis Web2025-10-16T20:31:33+07:00Redempta Elvirarory1003@live.comFery Herdiatmokogregorius_a@aol.com<p><em>A major problem in student personality assessment is the manual process of completing and interpreting test results, which leads to subjective bias and delays in counseling services. To address this, this study applies the Decision Tree C4.5 algorithm to a web-based MBTI test to produce an objective and efficient personality type classification. This study discusses the implementation of the Decision Tree C4.5 algorithm in a web-based Myers-Briggs Type Indicator (MBTI) test to classify students’ personality types at Musi Charitas Catholic University. The research objectives are (1) to apply and evaluate the Decision Tree C4.5 algorithm in personality classification based on MBTI test results, and (2) to develop a counseling support system capable of providing automatic, objective, and easy-to-understand classification results. The research method employed is development research (Research and Development) using the Waterfall model, including requirement analysis, system design, implementation, testing, and evaluation. The C4.5 algorithm was implemented to construct a classification model based on decision rules, which was then integrated into the web application. System testing using Black-Box and White-Box methods ensured that the system operates according to specifications and that all logical paths have been tested. Evaluation results indicate a classification accuracy of approximately 86% with consistent precision, recall, and F1-score values, demonstrating the effectiveness of the C4.5 algorithm in personality type classification. The system improves efficiency, accessibility, and objectivity in personality assessment compared to manual methods and can support sustainable student counseling and development services.</em></p>2025-11-20T00:00:00+07:00Copyright (c) 2025 Redempta Elvira, Fery Herdiatmokohttps://ejurnal.methodist.ac.id/index.php/methomika/article/view/4161Pendekatan Transfer Learning dan SMOTE untuk Klasifikasi Kanker Kulit pada Imbalanced Dataset2025-05-20T21:34:07+07:00Lutviana Lutvianaluthvianna41@gmail.comPurwono Purwonoluthvianna41@gmail.comImam Ahmad Ashariluthvianna41@gmail.com<p><em>Skin cancer is one of the most commonly diagnosed cancers worldwide, with the incidence increasing every year. While early detection is a key factor in reducing skin cancer mortality, conventional methods such as biopsy have limitations in terms of cost and invasiveness. This research applies a deep learning based approach for skin cancer classification with Convolutional Neural Networks (CNN) model using transfer learning method. 3 CNN architectures namely MobileNetV2, EfficientNetB0, and DenseNet121 are used to evaluate the performance of the model in detecting skin cancer. One of the main challenges in this research is the imbalanced dataset, which can cause bias in classification. The Synthetic Minority Over-Sampling Technique (SMOTE) was applied to improve the representation of minority classes. The dataset used comes from Kaggle and consists of 2,357 images classified into 9 skin cancer categories. The results show that the transfer learning method combined with SMOTE can significantly improve the accuracy of the model, especially in detecting classes with a smaller number of samples. The evaluation was conducted using accuracy, precision, recall, and f1-score metrics. This research is expected to contribute to the development of an artificial intelligence-based skin cancer detection system that is more accurate, efficient, and can be used as a tool for medical personnel in early diagnosis of skin cancer.</em></p>2025-10-31T00:00:00+07:00Copyright (c) 2025 Lutviana Lutviana, Purwono Purwono, Imam Ahmad Asharihttps://ejurnal.methodist.ac.id/index.php/methomika/article/view/4105Implementasi Teknologi Cerdas Berbasis IoT dan Telegram untuk Monitoring Kesehatan Jantung2025-06-14T20:44:08+07:00Lintang Desy Pangestilintangdesy12@gmail.comArif Setia Sandi A lintangdesy12@gmail.comRian Ardiantolintangdesy12@gmail.com<p><em>The human heart acts as a vital organ that pumps blood throughout the body, and heart disease is the leading cause of death globally, including in Indonesia. To address this issue, this research proposes an Internet of Things (IoT)-based health monitoring system that can measure heart rate, oxygen saturation, and body temperature using MAX30100 and LM35 sensors. The system is equipped with real-time notification via Telegram and data display on an OLED screen. The method used is prototyping, with testing of sensor accuracy compared to conventional measuring instruments. The test results show good accuracy in BPM and SpO₂ measurements with an error of 5.78% and 3.6%, respectively, compared to the oximeter. However, body temperature measurement using the LM35 sensor showed an average error of 7.78%, due to the sensitivity of the sensor to ambient temperature.</em></p>2025-10-31T00:00:00+07:00Copyright (c) 2025 Lintang Desy Pangesti, Arif Setia Sandi A , Rian Ardiantohttps://ejurnal.methodist.ac.id/index.php/methomika/article/view/4657Penerapan Algoritma DBSCAN dalam Mengidentifikasi Risiko Stroke2025-11-01T08:40:04+07:00Hani Istiqomahistiqomahhani724@gmail.comKhoirun Nisaistiqomahhani724@gmail.comArif Setia Sandi A.arifsetia@uhb.ac.id<p><em>Stroke</em><em> is a serious disease that can cause permanent disability and death. This study applies the DBSCAN algorithm to cluster Stroke risk using a public Kaggle dataset (n = 5,110), which contains demographic and clinical attributes such as age, gender, hypertension, heart disease, body mass index (BMI), glucose levels, and smoking status. Preprocessing steps included median imputation for BMI, categorical encoding, Z-score standardization, and PCA for visualization. Parameter selection was conducted using the k-distance plot and Silhouette evaluation, resulting in ε = 2.5 and min_samples = 3 with a Silhouette Score of 0.2158. The findings indicate that DBSCAN has potential to support Stroke prevention strategies, although further parameter tuning and feature optimization are required to improve clustering quality.</em></p>2025-10-31T00:00:00+07:00Copyright (c) 2025 Hani Istiqomah, Khoirun Nisa, Arif Setia Sandi A.https://ejurnal.methodist.ac.id/index.php/methomika/article/view/5061Analisis Sentimen K-Popers di Twitter (X) terhadap Harga Tiket Konser Menggunakan Metode Support Vector Machine2026-02-10T04:37:20+07:00Sri Sutjiningtyassrisutjiningtyas70@gmail.comSamsul Budiartosrisutjiningtyas70@gmail.comMarlyna Infryanty Hutapeamarlynahtpea@gmail.comNurulqolbi Mutmainnahsrisutjiningtyas70@gmail.com<p><em>Korean Pop (K-Pop) in Indonesia has grown rapidly, creating a large and influential community of fans, known as “K-Popers”. The popularity of K-Pop is supported by digital technology that allows easy access to South Korean music and entertainment content. Social media, including Twitter (X), became the main platform for K- Pop fans or K-Popers to interact and share opinions about the South Korean music industry. The ticket price of The 38th Golden Disc Awards (GDA) 2024 in Jakarta became a controversial hot topic, causing debate among fans regarding the overpriced ticket price. This study aims to analyze the sentiment of K-Popers towards GDA 2024 ticket prices using the Support Vector Machine (SVM) method to classify positive and negative sentiments related to GDA 2024 ticket prices. The analysis showed that negative sentiment was more dominant with 62.31% of 2698 tweets, indicating the need to evaluate the ticket price policy by the organizers. Sentiment classification with SVM method achieved the highest accuracy of 85.19% with polynomial kernel at the proportion of training and test data of 90:10, indicating that this method is good at classifying positive and negative sentiments. This research provides insights for event organizers regarding fan responses and can help in planning ticket pricing policies and marketing strategies so as to increase subsequent customer satisfaction.</em></p>2026-02-18T00:00:00+07:00Copyright (c) 2025 Sri Sutjiningtyas, Samsul Budiarto, Marlyna Infryanty Hutapea, Nurulqolbi Mutmainnah