Opportunities and Challenges Experienced by Fresh Graduate Students in a Home-Based BPO Industry

Abstract

This qualitative research study determined the challenges and opportunities faced by recent graduates engaged in home-based Business Process Outsourcing (BPO) trades. Employing a phenomenological research design coupled with thematic analysis, this investigation delved into the intricate experiences of these emerging professionals within the dynamic BPO landscape. The researcher employed a snowball sampling technique to collect data and conducted in-depth semi-structured interviews with a diverse group of participants. The findings of this study revealed that the participants enjoy several opportunities, including the company's multiple stipends and assistance, the convenient nature of work, and the stability of professional growth. It has been noted that the industry offers flexible time, rest and leisure days, hassle-free workshops, no age restrictions, a healthy work environment, and a convenient promotional setup. Furthermore, the researcher has also found that the application process stipulated in the BPO industry is rigorous; intensive training and tough qualifying stages are present. The study suggests that educational institutions should provide comprehensive career guidance that includes information about the rigorous application process and intensive training requirements for college students regardless of the student’s area of specialization.