TY - JOUR AU - Simamora, Roni Jhonson PY - 2016/09/10 Y2 - 2024/03/29 TI - SIMULASI ANTRIAN DENGAN MODEL M[X]/EM/C JF - METHODIKA: Jurnal Teknik Informatika dan Sistem Informasi JA - METHODIKA VL - 2 IS - 1 SE - Articles DO - 10.46880/mtk.v2i1.27 UR - https://ejurnal.methodist.ac.id/index.php/methodika/article/view/27 SP - 131-138 AB - <p>Queue associated with all aspects of a situation where customers have to wait for a given service, such as the <br>queue with the arrival of customers in groups providing mass broadly in the real world, for example, the elevator <br>in the buildings, visitors to the amusement park, air cargo shipments, and bus transporting. As a result of <br>inaccuracy determine the number of servers in a queue can result in the number of customers who are not served. <br>Queues models discussed in this study is the queue with the arrival of customers in groups.<br>follows a Poisson process. The number of subscribers in each group is a random variable (X) and the time <br>between the arrival of a customer using exponential distribution. The service time using Erlang distribution with <br>parameter m (Em), the processing served by many server (C). This study uses simulation to analyze the average <br>customer wait time in the queue, the average waiting time of customers in the system, the average number of <br>customers in the queue, the average number of customers in the system and the probability of a busy server. The <br>purpose of this research is to create a queue simulation model M [X] / Em / C so it can find the queue <br>characteristics derived from the settlement with the simulation</p> ER -