RANCANG BANGUN APLIKASI HELP DESK BERBASIS WEB DI PT TRI STAR SURYA GEMILANG PURWOKERTO MENGGUNAKAN METODE DESIGN THINKING

Authors

  • Zuhrul Wafa Ni'am Universitas Nahdlatul Ulama Al Ghazali Cilacap
  • Muhamad Adito Pratama Universitas Nahdlatul Ulama Al Ghazali Cilacap
  • M. Noviarsyah Dasaprawira Universitas Nahdlatul Ulama Al Ghazali Cilacap

Keywords:

Web-based Application, Help Desk , Design Thinking, Blackbox Testing

Abstract

This research aims to design and develop a web-based Help Desk application at PT Tristar Surya Gemilang Purwokerto using the Design Thinking method. The application is designed to enhance efficiency and transparency in managing complaints and expedite problem resolution through an integrated system. The research follows four main stages: Empathize, Define, Prototype, and Testing, focusing on user needs to create an effective solution. The results of the Blackbox Testing show that the application successfully meets the expected functionality for both admins and users, with features that align with user requirements. The developed system is expected to improve the IT team's performance in handling complaints and technical issues within the company.

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Published

15-09-2025

How to Cite

[1]
Z. W. Ni’am, Muhamad Adito Pratama, and M. Noviarsyah Dasaprawira, “RANCANG BANGUN APLIKASI HELP DESK BERBASIS WEB DI PT TRI STAR SURYA GEMILANG PURWOKERTO MENGGUNAKAN METODE DESIGN THINKING ”, METHODIKA, vol. 11, no. 2, pp. 74–79, Sep. 2025.

Issue

Vol. 11 No. 2 (2025): Volume 11 Nomor 2 Tahun 2025

Section

Articles

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Copyright (c) 2025 Zuhrul Wafa Ni'am, Muhamad Adito Pratama, M. Noviarsyah Dasaprawira

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This work is licensed under a Creative Commons Attribution 4.0 International License.