Quality of Work Life, Career Development, and Interpersonal Communication Effects on Employee Performance

Abstract

Employee performance optimization within public sector organizations constitutes a critical determinant influencing institutional effectiveness and service delivery quality. This research examines the quality of work life, career development, and interpersonal communication impacts on employee performance at the North Sumatra Provincial Inspectorate Office. Employing quantitative methodology with the saturated sampling technique involving 61 functional auditors, data analysis utilizes multiple linear regression. Empirical findings reveal quality of work life, career development, and interpersonal communication exert positive and significant influences on employee performance both partially and simultaneously, explaining 81.1% performance variance with the remaining 18.9% attributed to unexamined organizational factors. These findings underscore human resource management strategies prioritizing improvements in work environment quality, facilitation of professional development, and cultivation of effective communication.