How Teamwork, Competency, and Work Environment on Employee Performance at BPJS Ketenagakerjaan in Medan, Indonesia

Abstract

This research investigates the influence of teamwork, competency, and work environment on employee performance within BPJS Ketenagakerjaan Kota Medan during the period 2022-2024. Employing quantitative methodology with descriptive analysis, the study examines 33 employees through comprehensive data collection. Statistical analysis reveals that teamwork demonstrates significant positive effects on employee performance, competency exhibits substantial positive influence on performance outcomes, and work environment maintains significant positive relationships with employee effectiveness. Simultaneous analysis confirms that teamwork, competency, and work environment collectively exert meaningful influence on employee performance metrics. The coefficient of determination shows that these variables account for 84.5% of the variation in performance, while the other 15.5% is due to factors that have not been studied yet. These findings emphasize the critical importance of collaborative work systems, professional competency development, and conducive work environments in enhancing organizational performance within Indonesia's social security sector.