System and Information Quality Effects on ERP-SAP User Satisfaction: Accounting Department Case Study

Abstract

This study investigates how system quality and information quality influence user satisfaction with ERP-SAP implementation within the Accounting and Finance Department at PTPN IV Regional II Medan. Employing quantitative methodology, the research surveyed 35 employees through structured questionnaires. Multiple linear regression analysis examined the relationships between variables. Results indicate that system quality exhibits positive yet statistically insignificant effects on user satisfaction, while information quality demonstrates significant positive influence. Collectively, both dimensions significantly affect user satisfaction levels. The model explains 38.4% of satisfaction variance, suggesting additional factors warrant investigation in future research within enterprise system contexts.