Analisis Penerapan Balance Scorecard sebagai Metode Pengukuran Kinerja pada Rumah Sakit Umum Dr. Pirngadi Medan

Abstract

This study aims to evaluate the performance of Dr. Field using a Balanced Scorecard. Data were collected over three years (2021-2023) through descriptive analysis, by measuring the performance of Dr. Pirngadi terrain between periods and compare it with the target that has been set, then give a score according to the criteria. Data sources include primary and secondary data from Dr. Pirngadi Medan hospital. The results showed that variations in the achievement of results; business and Internal perspectives are still considered unfavorable in its application, so it is expected that Dr. Pirngadi Medan can focus on improving business and Internal perspectives, while the customer perspective is considered quite good in terms of patient satisfaction and growth and learning perspectives are also quite good in terms of training and professionalism of other employees are quite good. These findings indicate that the Balanced Scorecard is effective in Dr. Pirngadi Medan, provides a more structured and comprehensive performance overview than traditional systems that are still in use.